Get in Touch with Us
We’d love to hear from you! Whether you have a question about our products, your order, or just want to say hello, the Himva team is here to help.
Contact Information
- Himva is a brand of X09 Sports
- Business ID: FI35317761
- Email: info@himva.fi
- Phone: +358 (0)413188900
- Address: Aaponkuja 1b 01400 Vantaa
Customer Support Hours
- We usually reply within 12–24 hours (Mon–Sat)
Shipping Info
Where we ship: We currently ship to all EU countries.
Carrier: All orders are delivered with FedEx Home Delivery.
Delivery time: Estimated 7–8 business days from dispatch.
Free shipping: Orders over 100€ qualify for free delivery.
Tracking: A tracking code will be sent to you a few days after placing your order. If you do not receive your tracking information, please contact us and we will assist you immediately.
As a Finnish company, we stand by our word, safe and reliable delivery is our promise.
Returns & Exchanges
Return period: You have 14 days to return your item from the day you receive it.
Conditions: Products must be unused, unopened, and in their original packaging. Opened or used items cannot be returned for hygiene and safety reasons.
Damaged or wrong products: If your order arrives damaged or you receive the wrong product, we will cover the return shipping costs.
Customer-initiated returns: If you simply wish to return your order, you will be responsible for the return shipping costs.
Exchanges: We do offer exchanges if the product is in original condition and unopened.
Refunds
Processing time: Refunds are processed within 7 business days after we receive and inspect your returned item.
Method: Refunds will be issued to the original payment method used during purchase.
If you have any issues, please reach out to our support team, we’re here to help and make sure you’re satisfied with your Himva experience.